Allowing staff to communicate with customers through consumer-grade messaging applications is one of the major risk enablers in many businesses today. Though many companies were initially skeptical of new messaging systems, the 2020 coronavirus pandemic compelled many to utilize them in order to swiftly adjust to the shift brought about by the remote work structure; mobile messaging provided several benefits to businesses, including increased communication and cooperation with workers, which resulted in improved response. It is estimated that almost a majority of today's workforce is mobile as a result of the demanding changes in customer expectations, which are mostly centered on reaction time, delivery, and the like. With more businesses preceding office space, the many advantages of
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